We always pack our ceramics really well with lots of bubble wrap with thick cardboard inside a sturdy box but unfortunatly we had a buyer send this photo to us through ebay messages.
Sometimes the post office can be a little heavy handed and thing do get broken. This Denby jug never made it intact to our buyer in Italy so we had to issue an apology and a refund. Thankfully it was only a £20 all in sale so we will just to take it on the chin and move on.
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